This policy explains how LEIKA PRO LIMITED (“LEIKA.PRO”, “we”) delivers its services and handles cancellations and refunds. It forms part of our Terms of Service. Our services are provided to businesses only.
1. Service delivery (no physical shipping)
LEIKA.PRO provides digital marketing services. Nothing is shipped physically. Services are delivered online as follows:
- Proposal: within 2 business days after we receive the information we need about your product.
- Launch: campaigns usually go live within 3–10 business days after the Insertion Order is accepted, any prepayment is received and tracking is in place.
- Delivery of results: results (leads, targeted calls, actions or sales) are delivered continuously while campaigns run and are visible in reporting.
- Reporting: access to performance reporting during the engagement, plus summary reports at the agreed frequency.
2. What you pay for
You pay only for validated results under the pricing model agreed in your Insertion Order (CPL, CPA, CPS, RevShare or hybrid). You are not charged for impressions, clicks or hours worked, and you are not charged for campaigns that deliver no results, unless a fixed fee was expressly agreed.
3. Invalid results — credit or refund
If a billed result is found to be invalid within the validation period (7 days by default; see your Insertion Order) — for example a duplicate, a test entry, fraudulent or automated traffic, or a result that does not meet the agreed criteria — we will, at your choice:
- credit the amount against your prepaid balance or next invoice; or
- refund the amount to the original payment method.
4. Prepaid balances
- Prepaid amounts are used only to pay for validated results.
- You may request a refund of the unused part of your prepaid balance at any time by ending the engagement (see section 5).
- Amounts already applied to validated results delivered before cancellation are not refundable, except under section 3.
5. Cancellation
- Before launch: you may cancel at any time before campaigns go live by emailing us. Any prepayment is refunded in full.
- During an engagement: you may stop campaigns by giving written notice. Unless a different notice period is set in your Insertion Order, campaigns are stopped within 7 days of notice. You pay for validated results delivered until campaigns are stopped, and any unused prepaid balance is refunded.
- We may cancel an engagement in the cases set out in our Terms of Service, for example if a product breaches our Acceptable Use Policy. In that case, any unused prepaid balance is refunded.
6. Non-refundable items
- Validated results that were not disputed within the validation period.
- Fixed fees expressly marked as non-refundable in an Insertion Order (for example, custom creative production that has already been delivered).
- Third-party bank or payment-provider fees charged to us for processing your refund, where the refund is made at your request outside sections 3 and 5.
7. How to request a refund
- Email contact@leika.pro with your company name, invoice number(s) and the reason for the request.
- We acknowledge your request within 2 business days and give a decision within 5 business days.
- Approved refunds are issued to the original payment method within 10 business days of approval. Depending on your bank or card issuer, it may take additional time for the funds to appear.
Refunds are made in the currency of the original payment (USD unless otherwise agreed).
8. Chargebacks
If you have a concern about a charge, please contact us first — most issues are resolved quickly. Filing a chargeback without contacting us may lead to campaigns being paused until the matter is resolved.
9. Contact
LEIKA PRO LIMITED, RM 511, 5/F, Ming Sang Ind Bldg, 19-21 Hing Yip Street, Kwun Tong, Hong Kong
Email: contact@leika.pro · Phone: +44 78 7448 7256